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CV Profile No.51988

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Last name : *****
First name : ******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ******
Address : *****************************************

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Profile details

Job category searched
» IT, new technologies
» Banking, insurance, finance
» IT, software engineering, Internet
» Telecom
Professional experience . 5 to 10 years
Professional Experience: 
Senior IT Officer
02.2009 - 10.2018
Achievements: Lead a team to redesign the network infrastructure at Graphic Communication Head office in Accra to improve business and services among the clients and the business staff’s departments. • Worked with IT manager, the assistant IT manager, other stakeholders and peers to develop a strategy to enable a successful execution of this strategic network installation plan. • Work with peers to manage other disciplines such as cyber incident management, oracle database installation and support and anti-virus installation and management. • Facilitate best user experience through continuous support, training, webinars and communication of system. • Analyzed network security and current infrastructure to access areas in need of improvement and develop solutions. • Supporting and monitoring WAN infrastructure. • Creating standard backup policies and taking backup of the server. • Virus Protection maintenance and updating. • Troubleshooting Mac OS and Windows OS, Monitoring the Domain Mail server. • Monitoring and managing the Attendance management system, Enterprise Resource Planning (ERP) Oracle support. • Network installation, Network Monitoring, Telephone installation and configuration.
System Administrator (Part Time)
01.2008 - 12.2015
Achievements Oversaw the operations and organization of staff to improve service performances. • Distribute company’s resources to staff members to learn to improve services. • Perform the computerized customer checkpoint system. • Ensure customers are satisfied with services provided. • Ensured all company’s services are up and running. • In-depth knowledge of managing all IT equipment and its installation. • Supporting and monitoring WAN infrastructure. • Creating standard backup policies and taking backup of the server. • Virus Protection maintenance and updating. • Troubleshooting Mac OS and Windows OS, Monitoring the Domain Mail server. • Network installation, Network Monitoring, Telephone installation and configuration
IT Technician (Full Time)
01.2005 - 12.2008
Achievements Was part of a team for Computer Repair, Assembling and Network Installation. • Responsible for diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, email, internet, local area network (LAN) access. • Deliver setup and assists in the configuration of end-user PC desktop hardware, software and peripherals. • Providing one-on-one end-user problem resolution over the phone for user-approved personal computer (PC) software. • Evaluating new hardware and software installations for clients.
IT Technician (Full Time)
01.2001 - 11.2004
Achievements Supervise the IT technician unit for IT technical issues in relation with clients and business, analyze and find strategic solutions to implement effective increase in service. • Testing and deployment of topaz accounting. • Testing and installation of new computers. • Network installation and configuration. • Computer repairs and installation. • All software installations. • Excellent communication skills both in writing and oral.
1. Understanding of CIA trail, confidentiality, integrity and availability. 2. Cisco Switches and Routers: confidence in the deployment of Cisco devices for a standard network installation and configuration. 3. Laptops & Workstations: confidence in the installation and configuration of computer devices to meet organization requirements. 4. Confidence to work on application, database, email, domain and other servers at the back end that manages the organization activities. Critical Skills for IT Service 5. Excellent communication skills in written and oral. 6. Excellent IT skills. 7. Clear, polite telephone manner. 8. In-depth knowledge of Office and Outlook. 9. Effective time management in planning and organizing. 10. Ability to work as a team member and autonomously. 11. Good interpersonal skills. 12. Good personal organizational skills. 13. Problem solving & analytical skills. 14. Ability to follow policy and procedure. 15. I am able to remain calm and composed in high pressure situations. 16. I am Self-motivated and able to work to tight deadlines with a flexible approach to work. 17. I am able to form good relationship with my team. 18. Knowledge to identify incident escalation to the appropriate unit and team. 19. Knowledge to diagnose hardware fault and laisse with the supplier if necessary.
Education . Master
Masters Education
University of Central Lancashire
01.2019 - 09.2020
MSc in Cyber Security Modules: Cyber Security, Cyber Warfare, Information Security Management, Ethical Hacking, Digital Forensic Investigation, Critical Analysis.
Masters Education
Sikkim Manipal University India
01.2013 - 08.2015
MSc in Information Technology Modules: Fundamentals of IT & Programming, Data & File Structures, Object-Oriented Programming, Software Engineering, Object-Oriented Programming Practical Lab, Operating System, Database Management System (DBMS), Analysis and Design of Algorithms, Data Communication and Networking, Object Oriented Analysis and Design (OOAD), Web Technology, High Speed Network, Open Source System, Web Technology Practical Lab, Data Warehousing and Data mining, Network Security, Cloud computing
Bachelor Degree Education
Regent University of Science and Technology Ghana
01.2006 - 12.2008
BSc in Computer Science Modules: Computer Architecture & Micro-processor, Data Communication & Networking II, Discrete and Continuous Mathematics, Geographical information Systems I, Numerical methods, Operating Systems, Principles of Software Engineering, Electronic Commerce, Entrepreneurship and Innovation, Human Computer Interactions, Information Systems Analysis and Design, Introductory Electronics, Research Methods, Software Requirements Engineering, Software Programming using Unix & Linux, Artificial intelligence & Experts Systems, Business Communication & Ethics, Computer forensics, Computer Programming, Logarithms, Integration and Coordinates, Advanced Mathematics Modeling, Computer Simulation & Modeling, Visual Programming.
More information
Bomi - Bong - Gbarpolu - Grand Bassa - Grand Cape Mount - Grand Gedeh - Grand Kru - Lofa - Margibi - Maryland - Montserrado - Nimba - River Gee - Rivercess - Sinoe - International
Permanent contract - Fixed-term contract

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