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CV Profile No.45670

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First name : ***
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Profile details

Job category searched
» IT, new technologies
Professional experience
More than 10 years
» IT, software engineering, Internet
» Telecom
Professional Experience: 
02.2019 - 12.2020
IT BUSINESS TRANSFORMATION OFFICER
UNITED NATIONS WORLD FOOD PROGRAM
Support the development of functional work plans, ensuring compliance with wider WFP policies, standards and strategies  Continuously improve guidelines, processes and procedures of Business Relationship Management, Business Analysis and IT Project Management functions  Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities  Participate in identifying business needs and propose well researched ideas for new or improved systems, tools and processes that assist meeting WFP objectives. Propose change and continuous operational improvement that supports business capabilities, by designing needs, modeling the business and recommending solutions that deliver value for business priorities
02.2017 - 12.2018
IT Officer
UNITED NATIONS WORLD FOOD PROGRAM
Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards. Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.  Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required. Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations. Collate and analyze data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost efficiencies where possible.  Maintain and develop technical expertise and understanding of industry developments. Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them. Guide and supervise more junior staffs, acting as a point of referral and supporting them with more complex analysis and queries. Contribute to the capability building of staffs through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.
01.2014 - 12.2016
Snr IT Associate
UNITED NATIONS WORLD FOOD PROGRAM
Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively; Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.  Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staffs; Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.  Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff; Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.  Draft standard material such as end-user and technical documentation to ensure staffs have access to required information about IT services and products; Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided; Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10.2012 - 12.2013
Head of IT
Global Bank Liberia Ltd
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals; Oversee provision of end user services, including help desk and technical support services.  Work with stakeholders to de ne business and systems requirements for new technology implementations; Direct research on potential technology solutions in support of procurement efforts.  Keep current with the latest technologies; Approve and oversee projects and project portfolio; Practice asset management for IT hardware, software, and equipment.  Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions; Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.  Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.  Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
05.2011 - 10.2012
IT Assistant
UNITED NATIONS WORLD FOOD PROGRAM
Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use; Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.  Prepare les and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date; Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.  Respond to a variety of queries about technology and systems in order to assist WFP staffs to deliver their services; With support of senior colleagues, provide standard training to end users of technology and systems to ensure staffs use standard technology and systems effectively; Perform routine deployments of server hardware and software, 4 including testing and the identification of problems, to contribute to the effective functioning of technology.
12.2009 - 05.2011
IT Supervisor
Comium Liberia
Installing, Managing and Maintaining Servers  Planning and Coordination of reaction plans with the system, infrastructure  Troubleshooting Microsoft Network Environment. 4. Managing Networks.  Preparing Daily/weekly and monthly reports of different activities; Managing VPN users.  Managing Outlook users; Managing Users Accounts; Managing Cisco Routers and Switches.  Managing Remote Users; Repairing Networks; Designing and implementing new Networks
Skills
I'm a Project Manager, IT Trainer, Educator, etc
Education
Master
02.2014 - 09.2019
Technology Management
Assam Don Bosco
This MBA was designed to teach us how to manage research and evaluate technology strategies in companies and organizations. Through lecture courses, hands-on projects amongst others, we learned to anticipate emerging trends, lead organizations and transform innovation into success.
10.2017 - 10.2017
Cisco Certified Specialist - Enterprise Core certificate
Cisco Systems Inc
10.2017 - 10.2017
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation certificate
Cisco Systems Inc
10.2017 - 10.2017
Cisco Certified Network Professional Enterprise certificate
Cisco Systems Inc
03.2018 - 03.2018
Cisco Certified Cyber Ops Associate certificate
Cisco Systems Inc
08.2017 - 08.2017
Microsoft Certified Solution Expert
Microsoft Cooperation
06.2017 - 06.2017
Microsoft Certified System Administrator
Microsoft Cooperation
07.2017 - 07.2017
Microsoft Certified System Engineer
Microsoft Cooperation
Languages
englishnative
frenchintermediate
More information
immediately
Montserrado
Place of residence : Paynesville
Permanent contract - Fixed-term contract - Temporary work
04.06.2021
25

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