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CV Profile No.45524

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Last name : ****************************
First name : *****************
Phone : +9***********
Email : ******@******
Date of birth : : ********
Nationality : *******
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Profile details

Job category searched
» Tourism, hotel business and catering
Professional experience
More than 10 years
» Tourism, leisure activities
Professional Experience: 
Since 10.2020
Operations Executive
MBE Canada Inc, Pakistan
• Manage day to day operations in the department. • Create effective customer service procedures, policies and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. • Implement an effective customer loyalty program. • Maintain accurate records and documents all customer service activities and discussions. • Asses service statistics and prepare detailed reports on your findings. • Hire and train new customer service agents.
12.2018 - 10.2020
Director of Food and Beverage
Grand Plaza Gulf hotel, Saudi Arabia
• Look after and monitor all food and beverages outlets and ensure all facilities appropriately available to the customers • Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Administration duties involving office work • Plan, organize, direct, control and evaluate the operations of restaurant, Coffee shop, cafeteria and all other food and beverage related • Ensure quality checks on the supplies received from chain of suppliers • Supervise banquets operations
12.2013 - 09.2018
Food & Beverage Manager / Duty Manager
Shady Rest Hotel, Papua New Guinea
• Oversee and monitor gym and ensure all facilities appropriately available to the members • Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Administration duties involving care and maintenance • Plan, organize, direct, control and evaluate the operations of restaurant, bar, cafeteria and all other food and beverages related services • Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Monitoring room services and ensuring customer satisfaction at all times • Ensure quality checks on the supplies received from chain of suppliers • Recruit staff and oversee staff training
05.2013 - 09.2013
Asst. Food & Beverage Manager
Double Tree by Hilton, Tanzania
• Plan, organize, direct, control and evaluate the operations of restaurant, bar, cafeteria and all other food and beverages related services • Oversee and monitor gym and ensure all facilities appropriately available to the members • Administration duties involving care and maintenance
05.2011 - 03.2013
Rooftop Manager / Duty Manager / Floor Manager / Food & Beverage Outlet Manager
Holiday Inn, Tanzania
• Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Monitoring room services and ensuring customer satisfaction at all times • Administration duties involving care and maintenance • Recruit staff and oversee staff training • Control inventory and to monitor revenues • Assist management in setting up price lists and to constantly monitor and implement changes on need basis.
09.2008 - 02.2011
Food Service Manager
Thyme Restaurant, Pakistan
• Plan, organize, direct, control and evaluate the operations of restaurant, bar, cafeteria and all other food and beverages related services • Negotiate arrangements with suppliers for food and beverages • Ensure quality checks on the supplies received from chain of suppliers
09.2007 - 09.2008
Pool bar Supervisor
One World Hotel, Malaysia
• Responsible for effectively managing entire operations of the Pool Bar • Determine types of services to be offered and implement operational procedures • Ensure quality checks on the supplies received from chain of suppliers
05.2007 - 08.2007
Management Trainee
Sheraton Langkawi Beach Resort, Malaysia
• Learning different aspects of restaurant and bar operations • Performing basic activities related to customer management, order fulfillment and restaurant operations. • Providing customer assistance of highest standards.
Skills
• Map reading • Well versed on Internet • Application packages – MS Office • Knowledge of history
Education
Bachelor
01.2006 - 05.2008
Associate Degree
Food Institute of Malaysia
Restaurant Management and Food Services
Languages
englishfluent
More information
in 1 month
Bomi - Bong - Gbarpolu - Grand Bassa - Grand Cape Mount - Grand Gedeh - Grand Kru - Lofa - Margibi - Maryland - Montserrado - Nimba - River Gee - Rivercess - Sinoe - International
Place of residence : Karachi
Permanent contract - Fixed-term contract
28.05.2021
32

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