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CV Profile No.41766


Contact this profile for a recruitment
Last name : *****
First name : ******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : *****
Address : **************************************************

Attached CV :

Profile details

Job category searched
» HR, training
» Management
» Tourism, hotel business and catering
Professional experience
5 to 10 years
» Agriculture, fishing, aquaculture
» Airport and shipping services
» Call centers, hotlines
» Hotel business, catering
» Tourism, leisure activities
Professional Experience: 
11.2016 - 08.2020
Senior Premium Customer Services Agent
Qatar Airways
- Supervision of customer service agents during premium operations at HIA - Corresponding with the relevant departments via emails regarding any ground operational issues concerning customer service delivery. - Dealing with customer complaints through provision of solutions creatively and facilitating service recovery as may be required. - Overseeing back office duties like allocation of manpower, load profiling, stationery and logistical replenishment, just to mention but a few. - Preparing daily shift reports - Taking charge of subordinates break-timings, movement and task assignment - Provision of assistance, guidance, tutelage, training and mentorship to premium customer service agents. - Trouble-shooting operational queries, technical glitches that arise routinely during the shift - Conducting Briefing and De-briefing sessions with colleagues before commencement of the shift - Dealing with staff conflicts that may arise from time to time.
09.2013 - 11.2016
Customer Services Agent
Qatar Airways
- Provide face to face service to Qatar Airways passengers and deal with their different needs. - Answer questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance. - Deliver efficient service at the transfer desks for arriving QR passengers who are connecting to another flights and ensuring that all information such as baggage details are recorded. - Carrying out the check-in process, boarding and transfer process as per the standard/local operating procedures - Dealing with customer service queries and performance of service recovery - Ensuring safety of the general work environment
Great interpersonal skills; Excellent communication skills; Exceptional Organizational skills; Strong Leadership and management skills; Computer literate; Creative Problem-solving skills; Strong analytical skills
09.2007 - 10.2011
Hotel Management And Institutional Catering
Nkumba University
Studied a Bsc. Degree in Hotel Management And Institutional Catering and I majored in Hospitality Management
More information
Bomi - Bong - Gbarpolu - Grand Bassa - Grand Cape Mount - Grand Gedeh - Grand Kru - Lofa - Margibi - Maryland - Montserrado - Nimba - River Gee - Rivercess - Sinoe - International
Place of residence : Entebbe
Permanent contract - Fixed-term contract - Cooperative Education Program

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