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CV Profile No.37503


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Last name : ****
First name : ********
Phone : +4**********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : ****************************************

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Profile details

Job category searched
» Accounting, controlling, finance
» IT, new technologies
» Services
Professional experience
More than 10 years
» Banking, insurance, finance
» Electric, electronic, optical and precision equipments
» IT, software engineering, Internet
» Maintenance, servicing, after-sales services
Professional Experience: 
Since 06.2018
ATM Consultant
Freelancing, Poland
• Scope engagements for clients in the areas of channel transformation and optimization. • Self-service channel strategy, multi-channel strategy, channel capability and capacity analysis and modeling, cash management and complex change programs, Field support and support back-office functions, Incident and system support, Security and risk management. • Create and deliver executive presentation/reports that clearly layout business problem, outline project methodology, root cause analysis and logical solutions to address business challenge. • Identify opportunities to expand the client relationship. • Pre-sales technical support, contributing to the financial consulting practice development. • Maintain a world class industry knowledge across all areas of ATM channel distribution strategy. • Provide thought leadership in self-service channel transformation which includes sharing of lessons learned and best practices with others throughout the organization when appropriate.
06.2010 - 05.2018
ATM Service Manager
Bank of Kigali Ltd, Rwanda
This position is primarily responsible for managing all aspects of the operation of the Automated Teller Machines with a team of 5 Engineers in an in-house Depot repair division. • ATM installation, maintenance, service, support, relocation, site feasibility study & ATM monitoring. • ATM terminal security, risk mgmt, change process, switch support, first line & second line support. • ATM parts procurement, inventory mgmt & budgeting for the in-house ATM support division. • ATM transaction dispute resolution, reconciliation support, incident mgmt and channel development. • Use KPI and draw up service level trends, analyze and take action. • PCI DSS compliance & EMV standards and implement accordingly. • Visa, Mastercard, Maestro, Cirrus, Diners, Amex, CUP and Zipp cards acquiring project support. • Business case/ continuity, process mapping, technology roadmap & stakeholder mgmt. • Proposal development experience as well as strong business understanding and skills • ATM network security scan, vulnerability assessments, monitor & update security patches/anti-virus. • As a member, participate in management meetings and recommend improvement/new technologies.
08.2008 - 05.2010
Technical Manager, ATMs
ChamsAccess Ltd, Nigeria
• ATM selection, ordering, purchasing, dispatching, installation & de-installation. • Planning, ordering cash from CIT, supervising the execution & recording it. • Ensuring installation of effective security systems for ATMs and for ATM sites. • Minimizing ATM downtime due to cash shortage & organize optimum way to refill. • Checks the signed invoices and initiates payment. • Liaise with internal stake holders, daily reports, analytics & problem finding. • Implement fixes for prolonged issues, identify and do RCA. • Ensure that customer complaints are handled within defined TATs • Key objective is maximum uptime for better revenue as an Independent ATM deployer in the region.
04.2007 - 04.2007
ATM Customer Support
SCI Africa Ltd, Tanzania
• Install & set-up of NCR ATMs, H/W modifications & first line maintenance. • Perform periodic preventative maintenance on assigned products. • Diagnose problems, makes minor repairs, and replaces components. • Assist in site preparation and equipment installation. • Performs any needed modular swaps & unit replacements. • Maintain parts inventory as well as parts record keeping.
12.2006 - 03.2007
Asst. Manager, Projects
Inkarp Telecom Pvt Ltd, India
• Sony video, Polycom audio conferencing products, Definiti servers, Avayaglobal connect products. • Material, resources, vendor planning & schedule for network rollout. • Project management target, schedule, review & reporting • Risk mitigation and alternative plans for project rollout. • Maintain quality & standards of customer & access network. • Define processes for rollout to have zero faults on new network. • Define 3rd party acceptance test & performance review. • Interface with various internal and external customers. • Provide technical assistance & guidance to regional field teams.
03.1998 - 10.2006
Service Account Manager
Diebold Systems Pvt Ltd, India
Started as a Field Engineer, then gradually elevated as a Sr.FSE, CSE, Sr.CSE and SAM during the tenure. • Single point of contact (SPOC) for four major service accounts on Regional Level. • Ensure all service projects are tracked & rolled out as per timelines. • Work with concerned regional service & sales account manager for timely signing of AMC & payment. • Drive business revenue from the accounts with complete ownership of growth. • Identify new opportunities in the network through calls and frequent visits to clients. • Manage client escalations; share a weekly report of status of all escalations back to the client. • Share a daily end of day summary to CSM/TSM for any escalations. • Conduct fortnightly reviews with the clients, in the presence of the Business Development Official.
ATM, CDM, ITM, ENA, Diebold, NCR, KingTeller, Agilis, EMpower, DDC, NDC, TCS, EDC, Deployment, Channel Mgmt, Support, Budgeting, Team Mgmt, Training Mgmt, Business COntinuity, Site Study
01.2016 - 12.2017
Bachelor of Computer Applications
Madurai Kamaraj University
Distance Education
06.1989 - 10.1994
Diploma in Electronics & Communication Engineering
Christ the King Institute of Technology
02.1996 - 06.1996
Advanced Diploma in Hardware Maintenance
Access Center for Networking Technology
More information
Bomi - Grand Gedeh - Maryland - International
Place of residence : Warsaw
Permanent contract - Fixed-term contract

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