Google Play

Online Course Delivery Coordinator

Published on 29.11.2022


Website :
Industries :
Services other
Health, pharmacy, hospitals, medical equipment
Job ads : See our Job Ads
FHI 360 is an international nonprofit working to improve the health and well-being of people in the United States and around the world. read more

Job Ad & Profile Description

Position : Online Course Delivery Coordinator


FHI 360 designs and implements academic, professional, cultural, and youth exchange programs for students and emerging leaders around the world. The Online Professional English Network (OPEN) Program, funded by the U.S. Department of State Bureau of Educational and Cultural Affairs, offers professional development opportunities to foreign English teachers and other professionals through virtual exchange components that build mutual understanding, including online courses, webinars, and a Community of Practice (CoP). Are you looking to grow your project management and leadership skills? If you have experience with online program enrollment management for an international audience of learners, you may be the ideal candidate to fill this role and complement our team of professionals committed to improving English language acquisition worldwide.

Essential Job Functions (Job Summary):

The Program Officer II reports to the Project Director and collaborates with project teams and the Office of English Language Programs (OELP) to coordinate OPEN's online course delivery activities. The Course Delivery Coordinator supervises enrollment management tasks, monitors partner agreements, analyzes enrollment and completion data and contributes to reports, and supports program planning and proposal development.


Programmatic Management/Support

  • Leads support activities, guiding Program and Technical Assistants to ensure that approaches align with proposed retention and support strategies. Leads weekly meetings to review calendars, work plans and upcoming tasks.
  • Designs procedures for managing technical and participant support requests.
  • Develops or provides input on calendars, work plans and RACIs incorporating nomination, registration, orientation, and course start and end dates for four terms per year.
  • Coordinates backend administration of enrollment management workflows in the OPEN portal: opens and closes terms and sets top-level allocations. Monitors nomination progress in collaboration with OELP.
  • Contributes input on improvements to OPEN systems or the development of new workflows and reporting capabilities in collaboration with project team. Maintains user guides.
  • Analyzes enrollment data for internal and external reporting.
  • Coordinates quarterly reviews and updating of orientation curriculum; serves as the lead facilitator for orientation course delivery, training other assigned staff.
  • Develops agendas and presentations including nomination and registration webinars, term startup calls, and graduation events.
  • Assists with the recruitment and onboarding of new hires, as needed.

Programmatic Administration

  • Assists with ensuring that document management sites are use appropriately by members of the project team assigned to support course delivery.

Business Development and Proposal Management Support

  • As requested, writes specific parts of proposals such as participant support and retention plans. Contributes to small bid proposal development.

Finance Support

  • Drafts and/or reviews drafts of sub-award packages for submission and approval of Contracts Management Services.
  • Manages the pre-award assessment process by collecting relevant documentation and coordinating completion with project and Finance team.
  • Reviews purchase orders in the finance system of record. Reviews expense reports prior to management approval and tracks receipts against obligations to assist with quarterly accruals.
  • Liaises with subcontractors to monitor task completion and coordinate submission of reports.
  • Other duties, as assigned.
Required profile for job ad : Online Course Delivery Coordinator


  • Bachelor's Degree or its International Equivalent • Communications, Education, Social Sciences, International Development, Human Development or Related Field.

  • Project management certification preferred.


  • Minimum 4 years of progressive experience with project management principles and practices and prior work experience in a non-governmental organization (NGO), government agency or private organization such as a university or college.
  • Experience using student information databases and learning management systems required.
  • Strong data analysis skills required.
  • Experience with Costpoint, Microsoft Teams and SharePoint, and Google products preferred.
  • Articulate and professional and able to communicate in a clear, positive fashion with a variety of audiences.
  • Must possess strong capability to coordinate multiple projects with overlapping timelines, use good judgement to develop and refine processes, and efficiently tackle problems.

Applied Knowledge & Skills:

  • Full understanding of project/project management concepts and practices.
  • Basic knowledge of the technical area of the project.
  • Task level knowledge.
  • Working knowledge of concepts, practices, and procedures with project design.
  • Excellent oral and written communication skills.
  • Strong and demonstrated project/project management skills.
  • Ability to problem solve and implement corrective action as needed.
  •  Ability to prepare reports and provide information to management in a timely matter.
  • Articulate, professional, and able to communicate in a clear, positive fashion with funder and staff.
  • Must be able to read, write, and speak fluent English, fluent in host country language as appropriate.

Problem Solving & Impact:

  • Works on problems of diverse scope that require review of various factors.
  • Uses cost benefit/risk assessment with selecting methods and techniques to determine appropriate action.
  • Builds productive working relationships internally and externally.
  • Decisions may cause delays and affect a work unit or area within a department.

Typical Physical Demands:

  • Typical office environment.
  • Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
  • Ability to sit or stand for extended periods of time.
  • Ability to lift/move up to 5 lbs.

Technology to be Used:

  • Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

  • Occasional domestic or international travel may be requested to support domestic outreach activities (conferences) or participate in training or alumni outreach events at U.S. embassies.


Job criteria for job ad : Online Course Delivery Coordinator
Job category :
HR, training
Industries :
Associative activities
Social, public and human services
Employment type :
Permanent contract - Fixed-term contract
Region :
Bomi - Bong - Gbarpolu - Grand Bassa - Grand Cape Mount - Grand Gedeh - Grand Kru - Lofa - Margibi - Maryland - Montserrado - Nimba - River Gee - Rivercess - Sinoe - International
Experience level :
2 to 5 years
Educational level :
Key Skills :
human development
HR training
Number of Position(s) : 1
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".

Share this offer with your network