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Counter Agent

Published on 20.05.2020

Company

Website : https://www.maersk.com/
Industries :
Import-export business
Industry, production, manufacturing and other
Services other
Transport, logistics, postal services
Job ads : See our Job Ads
A.P. Moller - Maersk is an integrated container logistics company. Connecting and simplifying trade to help our customers grow and thrive. With a... read more

Job Ad & Profile Description

Position : Counter Agent

The role of the Customer Service Agent is to own and manage the experience of Customers in all transactions at the Counter.
The Counter Agent is also expected to identify and bring forward opportunities for improvement of customer experience and efficiency in the processes at the Counter, in compliance with all company procedures and regulatory requirements.

Key responsibilities

  • Administers the release of documents and cargo.
  • Ensures Counter services are delivered to customers as promised and/or proactively keep them informed of relevant deviations including proposal of solutions or alternatives.
  • Continuously explore avenues for service improvements and how we can increase efficiency or increase our customers’ experience.
  • Be the primary point of contact for Customers and forwarders for Counter requests and ensure they feel pleased, cared for and trusted in all their interactions with Maersk.
  • Ensure Customers information are always up to date in our records and collect missing details when needed.
  • Act as a link between customers and internal stakeholders to ensure high standards of service in line with their expectations.
  • Proactively seek feedback from customers on issues they have faced with Maersk and work actively with team to ensure such issues aren’t repeated.
  • Pull and analyze MQ reports on counter turn time and take measures with relevant stakeholders to ensure improvement of the lead time.
  • Proactively promote and drive awareness and utilization of Maersk E-Com tools self-service channels.
  • Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
Required profile for job ad : Counter Agent
  • Bachelor degree
  • 2-3 years’ experience in Customer Service or Customer facing role
  • Good communication skills
  • Problem solving skills with focus customer satisfaction and attention to details
  • Self-motivated, Team player, Good organizational skills with understanding of prioritization.
  • Knowledge of Microsoft Office - Word, Excel, PowerPoint.
Job criteria for job ad : Counter Agent
Job category :
Accounting, controlling, finance
Management
Production, maintenance, quality
Industries :
Import-export business
Services other
Transport, logistics, postal services
Employment type :
Permanent contract
Region :
Grand Cape Mount
City : Monrovia
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) : 10

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